What is MEPCO?

Multan Electric Power Company (MEPCO) is responsible for the distribution of electricity in the southern Punjab region of Pakistan. It serves millions of consumers, providing power to residential, commercial, industrial, and agricultural sectors. MEPCO is committed to delivering reliable electricity and excellent customer service.

MEPCO Bill Helpline Services

The MEPCO Bill Helpline offers a range of services to help customers with their electricity-related issues. Here are some of the key services provided:

1. Billing Inquiries

• Bill Explanation: Get detailed explanations of the charges and components of your bill.
• Bill Corrections: Request corrections for any errors or discrepancies in your bill.
• Duplicate Bill: Obtain a duplicate copy of your bill if the original is lost or misplaced.

2. New Connections and Transfers

• New Connection Applications: Get assistance with the application process for a new electricity connection.
• Connection Transfers: Transfer an existing connection to a new address or owner.

3. Complaint Registration

• Outage Reporting: Report power outages or disruptions in your area.
• Faulty Meter: Lodge complaints about faulty or malfunctioning meters.
• Service Complaints: Register complaints related to poor service or unprofessional behavior by MEPCO staff.

4. General Inquiries

• Tariff Information: Get information about the current electricity tariffs and rates.
• Payment Options: Learn about the various payment options available for settling your bill.
• Energy Saving Tips: Receive advice on how to reduce your electricity consumption and lower your bill.

How to Contact the MEPCO Bill Helpline

There are several ways to contact the MEPCO Bill Helpline, ensuring that you can reach out for assistance whenever you need it. Here are the main contact methods:

1. Phone

• MEPCO Helpline Number: Call the dedicated helpline at 0800-63726. The helpline is available 24/7 to assist you with any issues or inquiries.

2. Online

• MEPCO Website: Visit the official MEPCO website at mepco.com.pk for information and online services.
• Online Complaint Form: Use the online complaint form on the MEPCO website to register your complaints or inquiries.

3. Email

• Customer Support Email: Send an email to customercare@mepco.com.pk with your inquiries or complaints. Ensure to include your Consumer ID and contact details for a prompt response.

4. In-Person

• Customer Service Centers: Visit your nearest MEPCO customer service center for face-to-face assistance. Check the MEPCO website for the locations and working hours of these centers.

Tips for Effective Communication with the MEPCO Helpline

To ensure a smooth and efficient resolution of your issues, follow these tips when contacting the MEPCO Bill Helpline:

1. Keep Your Information Handy: Have your Consumer ID, bill details, and any relevant documents ready before contacting the helpline.
2. Be Clear and Concise: Clearly explain your issue or inquiry to the customer service representative.
3. Follow Up: If your issue is not resolved immediately, make sure to follow up with the helpline for updates.
4. Stay Polite and Patient: Maintain a polite and patient demeanor when communicating with the helpline staff.

Conclusion

The MEPCO Bill Helpline is a valuable resource for customers needing assistance with their electricity-related issues. Whether you have a billing inquiry, need help with a new connection, or want to lodge a complaint, the helpline is there to support you. By following the tips provided and utilizing the various contact methods, you can ensure a smooth and efficient resolution to your issues. For more detailed information and resources, visit the mepco website