Refund Policy
1. Introduction
Welcome to Famenest! We are committed to providing quality advertising services to help your business grow. This Refund Policy outlines the terms and conditions under which refunds may be issued for advertising services purchased through our platform.
2. Non-Refundable Services
Our advertising services are non-refundable once purchased. This includes but is not limited to:
- Advertising packages
- Sponsored posts
- Promotional campaigns
By purchasing our advertising services, you agree to these terms and acknowledge that no refunds will be issued for services rendered.
3. Exceptions for Illegal or Policy-Violating Products
While our services are generally non-refundable, we reserve the right to terminate any advertising campaign if we determine that the product or service being advertised is illegal or violates our policies. In such cases:
- The campaign will be stopped immediately.
- The balance amount of the campaign will be refunded to the customer.
4. How to Request a Refund
If you believe your advertising campaign has been wrongfully terminated and qualifies for a refund under the conditions mentioned above, please contact our support team at:
- **Email:** admin@famenest.com
Your request should include:
- Your account details
- The campaign details
- Reason for the refund request
Our team will review your request and respond within 7 business days.
5. Processing Time
Approved refunds will be processed within 14 business days. The refunded amount will be credited back to the original payment method used for the purchase.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
- **Email:** admin@famenest.com
By purchasing our advertising services, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Famenest for your advertising needs!
