Global Business Process Outsourcing Market Analysis and Forecast (2024-2030)

Market Overview:

In 2023, the Global Business Process Outsourcing Market size was valued at US$ 184.93 Bn. and is projected to reach US$ 310.56 Bn. by 2030, growing at a CAGR of 7.69% during the forecast period.

This market study aims to provide a comprehensive overview of the Business Process Outsourcing market, including detailed market segmentation based on connection type, end-use, and geography. The report contains crucial information regarding the market positions of major Business Process Outsourcing companies, alongside notable industry trends and prospects.

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Market Scope:

The research highlights key industry players in the Global Business Process Outsourcing market, providing details such as company profiles, product images and specifications, capacity, production, pricing, costs, revenues, and contact information.

Drivers:

The report covers significant restraints and drivers impacting the Business Process Outsourcing market.

Segmentation:

by Service

Voice Processing
Telemarketing Services
Customer Care Services

by Outsourcing Type

Offsource
Nearshore
Onshore

by Application

Sales & Marketing
Procurement & Supply Chain
Facilities & Administrations
Customer Care
Training

by Organization Size

Large Enterprises
SMEs

by Ownership

Captive
Third-Party

by End User

BFSI
IT & Telecom
Healthcare
Manufacturing
Retail & E-Commerce
Government & Defense
Transportation & Logistics
Travel & Hospitality
Education
Energy & Utilities
Others

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Key Players: 

North America Business Process Outsourcing Market, Key players:
1. ADP, LLC (United States)
2. Amdocs (United States)
3. Concentrix (United States)
4. Conduent Inc (United States)
5. EXL Service (United States)
6. Genpact (United States)
7. IBM Corporation(United States)
8. Sykes (United States)
Europe Business Process Outsourcing Market, Key players:
1. Accenture PLC (Ireland)
2. Anderson Group BPO Inc. (Philippines)
3. Avaloq (Switzerland)
4. Capgemini (France)
5. Teleperformance (France)
APAC Business Process Outsourcing Market, Key players:
1. Aegis Limited (India)
2. Automatic Infotech (India)
3. Conneqt Business Solution Limited (India)
4. HCL Technologies (India)
5. Infosys (India)
6. NTT DATA (Japan)
7. OctopusTech Solutions (India)
8. Plaxonic Technologies (India)
9. Wipro Ltd (India)
10. Tata Consultancy Services Limited (India)

Regional Analysis:

The study provides a thorough PESTLE analysis for each of the five regions: North America, Europe, Asia Pacific, the Middle East and Africa, and South America, considering the political, economic, social, and technological factors influencing the Business Process Outsourcing market in these areas.

COVID-19 Impact Analysis on Business Process Outsourcing Market:

The COVID-19 pandemic has significantly altered customer behavior across all sectors. Industries must adapt their strategies to account for these shifts in market supply. This report outlines the COVID-19 impact on the Business Process Outsourcing market and helps in strategizing business operations to align with new industry standards.

Key Questions Answered in the Business Process Outsourcing Market Report:

• Which product segment held the largest share in the Business Process Outsourcing market in 2020?
• What is the competitive landscape of the Business Process Outsourcing market?
• What are the key factors driving growth in the Business Process Outsourcing market?
• Which region holds the maximum market share?
• What will be the CAGR of the Business Process Outsourcing market during the forecast period (2021-2027)?

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