Global Business Process Outsourcing Market Overview and Forecast

The global Business Process Outsourcing market was valued at US$ 184.93 Bn. in 2023 and is projected to reach US$ 310.56 Bn. by 2030, growing at a CAGR of 7.69% during the forecast period.

Market Overview

This comprehensive study aims to provide an in-depth analysis of the Business Process Outsourcing market segmented by component, application, industry, and geography. The research delves into the key drivers propelling market growth and offers a detailed examination of the market's value chain.

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Market Scope

The research methodology begins with secondary research, utilizing sources that collect revenue data from key suppliers. Market segmentation is calculated considering vendor offerings. The overall market size was determined using the bottom-up approach, based on the revenues of significant companies.

Drivers

The report identifies the major drivers and restraints influencing the Business Process Outsourcing market. These factors are thoroughly covered to provide a clear understanding of market dynamics.

Segmentation

For segmentation details

by Service

Voice Processing
Telemarketing Services
Customer Care Services

by Outsourcing Type

Offsource
Nearshore
Onshore

by Application

Sales & Marketing
Procurement & Supply Chain
Facilities & Administrations
Customer Care
Training

by Organization Size

Large Enterprises
SMEs

by Ownership

Captive
Third-Party

by End User

BFSI
IT & Telecom
Healthcare
Manufacturing
Retail & E-Commerce
Government & Defense
Transportation & Logistics
Travel & Hospitality
Education
Energy & Utilities
Others

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Key Players

The report includes analysis of major players in the Business Process Outsourcing market, such as: 

North America Business Process Outsourcing Market, Key players:
1. ADP, LLC (United States)
2. Amdocs (United States)
3. Concentrix (United States)
4. Conduent Inc (United States)
5. EXL Service (United States)
6. Genpact (United States)
7. IBM Corporation(United States)
8. Sykes (United States)
Europe Business Process Outsourcing Market, Key players:
1. Accenture PLC (Ireland)
2. Anderson Group BPO Inc. (Philippines)
3. Avaloq (Switzerland)
4. Capgemini (France)
5. Teleperformance (France)
APAC Business Process Outsourcing Market, Key players:
1. Aegis Limited (India)
2. Automatic Infotech (India)
3. Conneqt Business Solution Limited (India)
4. HCL Technologies (India)
5. Infosys (India)
6. NTT DATA (Japan)
7. OctopusTech Solutions (India)
8. Plaxonic Technologies (India)
9. Wipro Ltd (India)
10. Tata Consultancy Services Limited (India)

Regional Analysis

Market share statistics for global regions, including North America, Europe, Asia-Pacific, the Middle East, Africa, and South America, are available individually. Analysts at Maximize conduct competitive strength assessments and analysis for each competitor.

COVID-19 Impact Analysis on Business Process Outsourcing Market

The COVID-19 pandemic has affected various industries such as aerospace and defense, agriculture, automotive, retail and e-commerce, energy and power, healthcare, packaging, mining, electronics, and financial services. The report analyzes the impact of COVID-19 on the Business Process Outsourcing market, including the growth rate in 2019-2020, and provides insights for businesses navigating the pandemic.

Key Questions Answered in the Business Process Outsourcing Market Report

• Which segment captured the largest market share in the Business Process Outsourcing market?
• What was the competitive landscape of the Business Process Outsourcing market in 2020?
• What are the key factors driving the growth of the Business Process Outsourcing market?
• Which region held the largest market share in the Business Process Outsourcing market in 2020?

About Maximize Market Research

Maximize Market Research is a versatile market research and consulting firm with expertise in various industries including medical devices, pharmaceuticals, engineering, electronic components, industrial equipment, technology, automotive, chemicals, general merchandise, beverages, personal care, and automated systems. Our services include market-verified industry estimations, technical trend analysis, strategic advice, competitive analysis, production and demand analysis, and client impact studies.

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