QuickBooks is a powerful tool for managing business finances, but users can encounter various errors that disrupt their workflow. One such error is QuickBooks Error PS060. This error typically arises during payroll processing and can be quite frustrating for users. In this comprehensive guide, we will explore the causes, symptoms, and solutions for QuickBooks Error PS060, ensuring you can resolve the issue and maintain smooth payroll operations.

What is QuickBooks Error PS060?

QuickBooks Error PS060 occurs when there is an issue with the payroll service subscription. The error message usually reads: "Current Enhanced Payroll Service is Unavailable." This error prevents users from processing payroll, which can lead to significant disruptions in business operations.

Causes of QuickBooks Error PS060

Understanding the root causes of QuickBooks Error PS060 is crucial for effectively troubleshooting the problem. The following are common causes:

1. Subscription Issues: Expired or inactive payroll subscription.
2. Billing Problems: Unresolved billing issues with the payroll service.
3. Internet Connectivity: Poor or unstable internet connection.
4. Software Updates: Outdated QuickBooks software or payroll tax table.
5. Server Problems: Issues with the Intuit server.

Symptoms of QuickBooks Error PS060

Recognizing the symptoms associated with Error PS060 can help in diagnosing the issue promptly. Common symptoms include:

• Error message: "Current Enhanced Payroll Service is Unavailable."
• Inability to process payroll.
• QuickBooks becomes unresponsive during payroll processing.
• Payroll tax calculations are incorrect or unavailable.

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How to Fix QuickBooks Error PS060

Fixing QuickBooks Error PS060 involves several troubleshooting steps. Follow these methods to resolve the issue:

Method 1: Verify Your Payroll Subscription

The first step in resolving Error PS060 is to verify your payroll subscription status.

1. Open QuickBooks Desktop:

   • Launch QuickBooks and open your company file.

2. Go to the Employees Menu:

   • Navigate to the Employees menu and select My Payroll Service.

3. Check Subscription Status:

   • Click on Account/Billing Information.
   • Verify that your payroll subscription is active and up to date.
   • If your subscription has expired, renew it through the Intuit website.

Method 2: Update QuickBooks and Payroll Tax Table

Ensuring that your QuickBooks software and payroll tax table are up to date can resolve compatibility issues.

1. Update QuickBooks Desktop:

   • Open QuickBooks Desktop.
   • Go to the Help menu and select Update QuickBooks Desktop.
   • Click on Update Now and then Get Updates.
   • Restart QuickBooks after the update is complete.

2. Update Payroll Tax Table:

   • Go to the Employees menu and select Get Payroll Updates.
   • Click on Download Entire Update.
   • Follow the prompts to complete the update process.

Method 3: Check Internet Connection

A stable internet connection is essential for QuickBooks to access the payroll service.

1. Test Internet Connection:

   • Open a web browser and navigate to a few different websites to ensure your internet connection is stable.
   • If your connection is unstable, troubleshoot your internet connection or contact your service provider.

2. Configure Firewall and Security Settings:

   • Ensure that your firewall and security settings are not blocking QuickBooks from accessing the internet.
   • Add QuickBooks and its related processes to the exception list in your firewall settings.

Method 4: Resolve Billing Issues

Unresolved billing issues can cause your payroll service to become inactive.

1. Verify Billing Information:

   • Open QuickBooks Desktop and go to the Employees menu.
   • Select My Payroll Service and then Account/Billing Information.
   • Verify that your billing information is correct and up to date.

2. Contact Intuit Support:

   • If there are billing issues that you cannot resolve, contact Intuit customer support for assistance.
   • Provide them with your account details and explain the issue you are facing.

Method 5: Run QuickBooks Tool Hub

QuickBooks Tool Hub can help diagnose and fix common errors, including Error PS060.

1. Download QuickBooks Tool Hub:

   • Download the latest version of QuickBooks Tool Hub from the Intuit website.
   • Follow the on-screen instructions to install the tool.

2. Run QuickBooks Tool Hub:

   • Open QuickBooks Tool Hub.
   • Select the Program Problems tab.
   • Click on QuickBooks Program Diagnostic Tool.
   • Let the tool run and diagnose the issues. This may take up to 20 minutes.
   • Restart your computer after the tool completes its task.

Method 6: Verify QuickBooks Services

Ensure that the necessary QuickBooks services are running on your computer.

1. Open Services Window:

   • Press Windows + R to open the Run dialog box.
   • Type services.msc and press Enter.

2. Verify QuickBooks Services:

   • In the Services window, locate the following services:
     • QuickBooksDBXX (where XX represents the version number)
     • QBCFMonitorService
   • Ensure that these services are running. If not, right-click on each service and select Start.

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Preventing QuickBooks Error PS060

To prevent QuickBooks Error PS060 in the future, follow these best practices:

1. Regular Updates: Keep QuickBooks and your payroll tax table up to date to avoid compatibility issues.
2. Subscription Management: Regularly check the status of your payroll subscription to ensure it remains active.
3. Stable Internet Connection: Maintain a stable and reliable internet connection.
4. Billing Information: Ensure your billing information is always current to avoid service disruptions.
5. System Maintenance: Regularly perform system maintenance tasks such as disk cleanup and registry cleaning.

When to Seek Professional Help

If you have followed all the troubleshooting steps and QuickBooks Error PS060 persists, it may be time to seek professional help. Contact QuickBooks support or consult with a certified QuickBooks ProAdvisor for advanced assistance. They can provide in-depth diagnostics and solutions tailored to your specific situation.

Conclusion

QuickBooks Error PS060 can be a significant hindrance, especially during crucial payroll processing. However, with the right approach and understanding of the causes and solutions, you can effectively resolve this error. Regular maintenance, ensuring administrative privileges, and keeping your system and QuickBooks up to date are key practices to prevent such errors. Should the issue persist, professional assistance is always a viable option to ensure your QuickBooks operations remain smooth and uninterrupted. By following the steps outlined in this guide, you can minimize downtime and keep your payroll operations running seamlessly.

If you need further assistance, professional help is just a phone call away. For expert assistance, call us at +1-888-538-1314. Our team of QuickBooks professionals is ready to help you resolve any issues you may encounter and ensure optimal performance for your QuickBooks software.

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