Originally Published on: Quantzig How we Helped Identify Reasons for Churn Through a Centralized Employee Journey Analysis Platform
Client: A leading pharmaceutical giant headquartered in the US
Challenges: The client faced significant challenges with high employee turnover rates, lacking clear insights into the underlying reasons. The absence of a centralized system hindered the leadership's ability to effectively address churn.
#ChurnInsightDiscovery #EmployeeEngagementElevation
Solutions: Quantzig partnered with the client to combat employee churn. We consolidated data from various sources into a dynamic database, laying the groundwork for a customized employee journey analysis platform.
The platform examined metrics like performance indicators and satisfaction levels across employee segments, aiding in identifying churn triggers within specific departments.
Impact Achieved:
- Reduced employee turnover by 12%
- Increased revenue by 10%
- Enhanced centralized decision-making processes
Industry Overview: The US pharmaceutical sector places a strong emphasis on innovation in research and development. Churn analysis is crucial for identifying factors contributing to customer churn and refining marketing strategies.
About the Client: A leading pharmaceutical company struggled with high employee turnover, negatively impacting its operations. They aimed to understand churn reasons to deploy effective retention strategies.
#DataIntegrationAdvancement #WorkforceInsightEnhancement
Solutions: Quantzig integrated employee data into a centralized database for improved analysis. Real-time insights empowered the organization to uncover trends and correlations.
A platform was developed to compare metrics across employee segments, revealing potential drivers of attrition. Its intuitive design expedited churn trigger identification, enabling strategic decision-making.
Conclusion: Leveraging a centralized employee journey analysis platform, the organization effectively addressed churn issues, enhancing retention strategies and organizational productivity.
