QuickBooks is one of the most widely used accounting software solutions by small and medium-sized businesses. Its reliability, functionality, and user-friendly interface make it an essential tool for managing finances, payroll, and taxes. However, like any software, QuickBooks can sometimes encounter errors that disrupt its smooth operation. One such error is QuickBooks Error 1328, which often occurs during software installation, updates, or repairs.

This blog will explore QuickBooks Error 1328 in-depth, including its causes, symptoms, and a comprehensive guide to resolving and preventing it. By following the steps outlined here, users can quickly get their QuickBooks back up and running without prolonged downtime.

Table of Contents

1. What is QuickBooks Error 1328?
2. Common Symptoms of QuickBooks Error 1328
3. Major Causes of QuickBooks Error 1328
4. How to Resolve QuickBooks Error 1328
   • Method 1: Repair QuickBooks Installation
   • Method 2: Delete Temporary Files and Folders
   • Method 3: Update Windows and QuickBooks
   • Method 4: Rename the Config.msi Folder
   • Method 5: Reinstall QuickBooks Using a Clean Install
   • Method 6: Disable Antivirus and Firewall
   • Method 7: Manually Download and Install the Update
5. Preventing QuickBooks Error 1328 in the Future
6. When to Contact QuickBooks Support
7. Conclusion

What is QuickBooks Error 1328?

QuickBooks Error 1328 is a runtime error that occurs when users attempt to install, update, repair, or uninstall QuickBooks Desktop. The error is often linked to issues with the configuration files required for the QuickBooks installation or update process.

When the error occurs, it typically presents the following message:

"Error 1328. Error updating file path C:\config.msi\XXXX.tmp. It has probably been updated by another means and can no longer be modified by this patch."

Error 1328 is commonly caused by corruption in the Config.msi folder or issues with certain Windows components or third-party applications, such as antivirus programs. This error prevents users from performing necessary updates or even accessing QuickBooks.

Common Symptoms of QuickBooks Error 1328

When QuickBooks Error 1328 arises, users may experience a range of symptoms that hinder their ability to use QuickBooks effectively. Here are some of the key signs of this error:

1. Failed installation or update process: Error 1328 will prevent you from successfully installing or updating QuickBooks Desktop.

2. Corrupted program files: QuickBooks may become unstable, and some files may be missing or corrupted.

3. Frequent system crashes: When attempting to update or run QuickBooks, the software may crash frequently.

4. Error message pop-ups: Users will encounter pop-up error messages displaying QuickBooks Error 1328 during installations, updates, or repairs.

5. Slow or unresponsive system: QuickBooks may become slow or unresponsive, affecting overall system performance.

6. Inability to open QuickBooks: The error may prevent users from opening QuickBooks Desktop entirely, which can disrupt business operations.

Major Causes of QuickBooks Error 1328

Understanding the causes of QuickBooks Error 1328 can help in identifying the right solution. Several factors contribute to this error, most of which revolve around installation, update processes, or external programs conflicting with QuickBooks. Below are some of the main causes:

1. Corrupted QuickBooks installation files: If the files related to QuickBooks installation are damaged or missing, the software will encounter issues during updates or repairs.

2. Incomplete or interrupted updates: Error 1328 can occur if the update process is interrupted by a system crash or power failure, leaving files incomplete or corrupted.

3. Problems with the Config.msi folder: The Config.msi folder contains temporary files that are used during the installation or update process. If these files become corrupted, the process may fail, leading to Error 1328.

4. Antivirus or firewall interference: Overprotective antivirus or firewall settings can prevent QuickBooks from updating or installing correctly, leading to runtime errors.

5. Windows registry issues: Invalid or corrupted entries in the Windows registry related to QuickBooks can cause errors during updates or installations.

6. Network issues: If your network connection is unstable, it can lead to incomplete updates or corrupted downloads, resulting in Error 1328.

7. Damaged or outdated Windows components: Outdated versions of Windows or damaged system components, such as the .NET Framework, can interfere with QuickBooks installation or update processes.

ReadMore:- QuickBooks error code 80070057

How to Resolve QuickBooks Error 1328

Resolving QuickBooks Error 1328 requires a systematic approach, starting with simpler troubleshooting steps and gradually moving to more advanced solutions if the error persists. Follow these methods in the order listed below:

Method 1: Repair QuickBooks Installation

A corrupted or incomplete installation can often be repaired using the built-in QuickBooks repair tool.

1. Go to the Control Panel on your computer.
2. Select Programs and Features.
3. Scroll down to QuickBooks Desktop and select it.
4. Click on Uninstall/Change, then choose Repair from the options.
5. Follow the on-screen prompts to repair QuickBooks.

Once the repair process is complete, restart your system and try updating QuickBooks again.

Method 2: Delete Temporary Files and Folders

Temporary files created during installation or update processes can sometimes interfere with QuickBooks. Deleting these files can help resolve the issue.

1. Press Windows + R to open the Run dialog box.
2. Type %temp% and press Enter.
3. Delete all temporary files and folders by selecting them and pressing Delete.
4. Empty the Recycle Bin to permanently remove the files.
5. Restart your computer and try updating or installing QuickBooks again.

Method 3: Update Windows and QuickBooks

Outdated software can cause a range of compatibility issues. Keeping both Windows and QuickBooks up to date ensures that the software is compatible with the latest system features.

1. Update Windows:
   • Go to Settings > Update & Security > Windows Update.
   • Check for updates and install any available updates.
2. Update QuickBooks:
   • Open QuickBooks Desktop.
   • Go to the Help menu and select Update QuickBooks Desktop.
   • Click on the Update Now tab and select Get Updates.

After updating both Windows and QuickBooks, restart your computer and check if the issue is resolved.

Method 4: Rename the Config.msi Folder

The Config.msi folder stores temporary files used by QuickBooks during installation and update processes. Renaming this folder can allow QuickBooks to recreate new files without conflicts.

1. Open the File Explorer and navigate to **C:**.
2. Locate the Config.msi folder.
3. Right-click the folder and select Rename.
4. Rename the folder to Config.old.
5. Restart your computer and attempt to install or update QuickBooks again.

Renaming the folder prevents QuickBooks from using the corrupted files, forcing the software to create fresh files.

Method 5: Reinstall QuickBooks Using a Clean Install

If the error persists, you may need to perform a clean install of QuickBooks to ensure that all damaged or corrupted files are completely removed.

1. Uninstall QuickBooks:

   • Go to Control Panel > Programs and Features.
   • Select QuickBooks Desktop and click Uninstall.

2. Download the QuickBooks Clean Install Tool from Intuit’s website.

3. Run the Clean Install Tool to remove all remaining QuickBooks files.

4. Reinstall QuickBooks using a fresh installation file from Intuit.

Once the reinstallation is complete, restore your company file and check for updates.

Method 6: Disable Antivirus and Firewall

Sometimes, your antivirus or firewall software may prevent QuickBooks from updating or installing properly. Temporarily disable your antivirus or firewall and attempt the update again.

1. Disable Antivirus:
   • Open your antivirus software.
   • Temporarily turn off real-time protection.
2. Disable Firewall:
   • Go to Control Panel > Windows Defender Firewall.
   • Click on Turn Windows Defender Firewall on or off and disable it.

Once QuickBooks is updated or installed successfully, remember to turn your antivirus and firewall back on.

Method 7: Manually Download and Install the Update

If the automatic update process is causing Error 1328, you can try manually downloading and installing the QuickBooks update.

1. Visit the official QuickBooks Downloads & Updates page on Intuit’s website.
2. Select your QuickBooks product version.
3. Download the latest update file and run it on your computer.

After the manual update, restart your system and check if the error is resolved.

ReadMore:- Error code 2107 in QuickBooks desktop

Preventing QuickBooks Error 1328 in the Future

To avoid encountering QuickBooks Error 1328 again, consider following these best practices:

1. Regularly update QuickBooks and Windows: Keeping your software up to date ensures that you have the latest security patches and features, reducing the likelihood of errors.

2. Schedule system maintenance: Regularly clean out temporary files and run system diagnostics to ensure that your system is performing optimally.

3. Use trusted antivirus software: Make sure you are using trusted antivirus software that does not interfere with legitimate program installations or updates.

4. Maintain a stable internet connection: Ensure your internet connection is stable during QuickBooks updates or installations to avoid incomplete downloads.

When to Contact QuickBooks Support

If you’ve tried all the troubleshooting steps outlined above and QuickBooks Error 1328 persists, it may be time to contact QuickBooks support for further assistance. QuickBooks experts can help diagnose deeper issues, such as corrupt registry entries, and may provide additional tools for repairing or updating your QuickBooks installation.

Conclusion

QuickBooks Error 1328 is a common issue that can arise during software installations, updates, or repairs. While the error can be frustrating, understanding its causes and following the right troubleshooting steps can help resolve it quickly. By maintaining up-to-date software, monitoring system performance, and keeping antivirus settings in check, you can prevent this error from occurring again in the future.

If you continue to experience difficulties, don’t hesitate to reach out to QuickBooks support for professional assistance, ensuring that your business operations remain uninterrupted.

If you need further assistance, professional help is just a phone call away. For expert assistance, call us at +1-888-538-1314. Our team of QuickBooks professionals is ready to help you resolve any issues you may encounter and ensure optimal performance for your QuickBooks software.

ReadMore:- How to fix QuickBooks payroll error 2107